Privacy Policy

Last Updated: 30 September 2026

Silver Oaks Nature Retreat (“Silver Oaks”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you share with us when you visit our website.

This Privacy Policy explains what information we may collect, how we may use it, and how you can contact us regarding your personal information.

1. Information We Collect

Our website is primarily an informational website. We do not currently process accommodation bookings or payments directly through this website.

Depending on how you interact with the website, we may receive or collect limited information such as:

• Your name and contact details when you voluntarily contact us.
• Your email address if you contact us by email.
• Your phone number if you contact us through WhatsApp or telephone.
• Information included in messages or enquiries that you choose to send to us.
• Basic technical information that may be automatically collected when you visit the website, such as browser type, device information, IP address, and general website usage information, where applicable through website technologies, hosting services, analytics tools or security services.

We only request information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

Information you voluntarily provide may be used to:

• Respond to your enquiries.
• Communicate with you regarding Silver Oaks Nature Retreat.
• Provide information about our property, facilities and services.
• Respond to requests made through WhatsApp, email or telephone.
• Maintain and improve our website and user experience.
• Protect the website against spam, fraud, abuse and security threats.
• Comply with applicable legal or regulatory requirements.

We do not currently operate a newsletter or email marketing subscription through this website.

3. Booking Platforms and Third-Party Websites

Our website may contain links to third-party booking platforms such as Airbnb.

When you click on a booking link and continue to a third-party website, your interaction is governed by that third party’s own privacy policy, terms and conditions and other applicable policies.

Silver Oaks does not control the privacy practices, security, payment processing or data handling practices of these external platforms.

If we add links to other booking platforms in the future, such as MakeMyTrip, Goibibo or other third-party services, the same principle will apply.

We recommend reviewing the privacy policy and terms of the relevant third-party platform before providing personal or payment information.

4. WhatsApp and Telephone Communication

If you choose to contact us through WhatsApp or telephone, your communication may be processed through the relevant telecommunications or messaging service.

We may retain information from these communications where reasonably necessary to respond to your enquiry, manage communications or comply with legal obligations.

WhatsApp and other third-party communication services have their own privacy policies and terms, which apply to your use of those services.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to ensure that the website functions properly and to understand how visitors use the website.

Cookies may be used for purposes such as:

• Website functionality.
• Security.
• Performance and website improvement.
• Understanding general visitor behaviour, where analytics services are used.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

The website may use third-party services such as website hosting, security, analytics, maps, fonts, weather services, social media platforms or other technical services.

These services may process certain technical information when the website is accessed or when you interact with their features.

Where applicable, those services operate under their own terms and privacy policies.

7. Data Sharing

We do not sell or rent your personal information.

We may share information where reasonably necessary with:

• Service providers who help us operate and maintain the website.
• Technology, hosting, security or analytics providers.
• Third-party platforms when you choose to interact with them.
• Government authorities or other parties where required by applicable law.

8. Data Security

We take reasonable measures to protect information provided to us from unauthorized access, misuse, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to respond to your enquiry, maintain appropriate records, or meet applicable legal requirements.

The actual retention period may vary depending on the nature of the information and the purpose for which it is used.

10. Your Privacy Choices

If you have provided personal information to us and would like to ask about the information we hold, request correction of inaccurate information, or raise a privacy-related concern, you may contact us using the details below.

We will consider and respond to reasonable requests in accordance with applicable law.

11. Children’s Privacy

Our website is not specifically directed toward children, and we do not knowingly request personal information from children through the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Silver Oaks Nature Retreat
Viripara, Mankulam Road,
Munnar, Kerala, India

Email: silveroaksmunnar@gmail.com
Phone: +91 9496081874
Phone: +91 9639631874